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Frequently asked questions
What is the return policy?
Cancellation
We accept order cancellation before the product is shipped or produced. If the order is cancelled you will get full refund. We cannot cancel the order if the product is already shipped out.
Returns (if applicable)
We accept return on products. Customers has the right to apply for return within 14 days after the receipt.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
The refunds period is 1-5 days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at Email：info@midiross.shop.
Please contact our Customer service at Email：info@midiross.shop to get the returned address.
How to Measure？
Chest or Bust
This measurement is used for tops and dresses.
Place one end of the tape measure at the fullest part of your bust and wrap it around your body to get the measurement, keeping the tape parallel to the floor.
Waist
This measurement is used for tops, dresses, and bottoms.
Most clothing lines use the measurement of the “natural waist” for their size guides. To measure your natural waist, you want to find the narrowest part of your waist, located above your belly button and below your rib cage.
Note some brands use a “low” waist measurement. For this, you would measure at the point where your trousers would normally ride.
Hips
This measurement is used for bottoms and sometimes for dresses.
Stand with your hips together and measure the fullest part of your hips. Be sure to go over your buttocks as well. It might be challenging to keep the tape consistently level when you do it alone; it is recommended that you have a friend assist you with this or that you do it in front of a mirror.
Inseam
This measurement is used for trousers and jeans.
The inseam is the distance from the uppermost part of your thigh to your ankle. It is easiest to measure the inseam based on a well-fitting pair of pants. Measure from the crotch to the cuff on the inside seam of the leg. The number of inches, to the nearest ½”, is the inseam length. It’s best to measure your inseam with a pair of shoes on so that you can ensure the hem hits at the right point on your shoe.
For women, keep in mind that the accurate inseam measurement depends on whether you’re wearing heels or flats. The hem should hit in the middle of the heel shaft or should hit just slightly above the flat shoe. It would be best for women to take two measurements for inseams — one for trousers you’d wear with heels, and one for trousers you’d wear with flats.
How Measurements Correspond to Sizes
The first thing to look for when online shopping is the size chart. Clothing manufacturers will layout bust, waist, and hips measurements in inches or centimeters that correspond to sizes. Each brand or designer uses a different scale, so it’s best to check the measurements on which that brand bases its sizing.
Taking Time to Measure Can Make Shopping More Successful
Having your measurements ensures that you will know the best size to get for your clothes. It is an easy way to take much of the risk out of online shopping and can be helpful if you’re looking at doing alterations to your clothes as well.
When will I get my order?
Standard Shipping: $5.99 USD
Express Shipping: $7.99 USD
WorldWide Free Shipping Over $79
Order delivery time=processing time+shipping time
Processing time: We process orders from Monday to Friday. Most products are customized by factories, so the production cycle is relatively long. Orders containing customized products will be processed within 10-15 days after ordering and shipped the next day after processing. A small portion of our products are in stock, and orders for only in stock products will be processed within 3-5 days after ordering and shipped the next day after processing.
Transportation time:
Our shipping time is within 10-15 days, please be patient and wait for updates on logistics information.
Please note that these are only estimated delivery times. Due to unclear order information, lead time, logistics, and other factors, the store cannot guarantee delivery dates.
Please ensure all delivery information is correct. If there is incorrect and/or missing information, we may be required to contact you to update the delivery information, which may cause delays in delivering your order. Delays may also occur as a result of customs clearance.
Your local customs office may require additional documents and time to clear your package, which may delay the estimated delivery time.
Your order may be delivered to you by either the local post office or a local courier. Depending on your area, most orders will be delivered by your local post service, so the package will be received with your regular mail. If you are not home when the delivery is made, a notice card may be left by the postal service to advise on how and where your delivery can be collected.
If you have any questions or concerns, please feel free to contact us.
We are happy to receive your letter, contact us: info@midiross.shop
Deliverable area:
Much of United States, Canada, Britain, France, Germany, Italy, Spain, Holland, Estonia, Austria, Australia, Brazil, Denmark, Poland, Belgium, Finland, Czech Republic, Colombia, Croatia, Latvia, Lithuania, Luxembourg, Malta, Malaysia, Mexico, South Africa, Portugal, Sweden, Switzerland, Cyprus, Slovakia, Slovenia, Thailand, Turkey, Ukraine, Greece, Hungary, Australia, Singapore, New Zealand, Vietnam.
Undeliverable area:
Rest of the world.
My order has already been shipped, but I need change my address - how can I do this?
We are sorry that alternations cannot be made to a shipped order. If it is still not shipped, please contact us under info@consumers-service.com to change your address and other shipping options.
The tracking states that my package has been delivered, but I have not received anything yet. What can I do?
We are sorry for the inconvenience caused to you. In this case we recommend you to contact your carrier first and find out what the status of your package is. It could be left with a neighbor or somewhere else.
Please contact with us under info@midiross.shop.com if the carrier customer service cannot help you and we will open a case as a missing package.
Why have I only received part of my order?
Some of the items could be sent separately and the second (sometimes more) tracking number(s) cannot be displayed on the order page. In this case, please wait for 2-3 days and if the package still hasn't arrived after that, please contact us under info@midiross.shop.
Can I expedite my shipping?
If you need it by a specific date, please leave us a note at the check out page. We will try our best to arrange this for you.
If the date is too close and we cannot guarantee the delivery before this date, we will inform you of this and let you decide whether or not to keep this order.
Please be kindly noted that an expedition AFTER the order is placed or shipped is not possible.
I ordered the products for my trip but it arrived too late, and I don't need the products any more. Who will cover the return shipping cost?
We accept order cancellation before the product is shipped or produced. We cannot cancel the order if the product is already shipped out. We’re sorry that we wouldn’t cover the return fee.
Shipping Method
To ensure shipping quality, We use China Post, EMS, USPS, UPS, DHL and FedEx for our shipping methods.
How to contact us?
If you have questions or concerns then please do not hesitate to get in contact with us.
We would love to hear from you, contact us on:
Email：info@midiross.shop